The Property Services Regulatory Authority (PSRA) today has published its Strategic Plan 2023-2026, detailing its strategic goal and objectives for the next three years.

The Plan sets out the four goals that the PSRA will focus on over the next three years.

These are to:

  • Operate a comprehensive and modern licensing system and effectively regulate the property services sector;
  • Promote professional standards, specifying and enforcing qualification requirements, addressing unlicensed activity and operating an effective complaint and investigation process;
  • Further establish our position within the sector, through effective engagement with stakeholders, broader brand awareness and providing comprehensive publicly available registers;
  • Organise and resource the PSRA workforce, as well as its processes, technology, and systems, to efficiently meet the current and future needs of the organisation and the sector.

PSRA Chairperson, Michael Quinlan, noted that the goals are in addition to the day-to-day operation of the PSRA and that this Plan will further consolidate and build upon the achievements of the Authority’s previous Strategic Plans, amongst which included an online licence and payment system, the development and publication of enhanced registers and website, an effective system of regulation and the promotion of professional standards within the sector, which have been further strengthened with the introduction of the PSRA’s Code of Practice.

The Strategic Plan 2023-2026 will consolidate and build upon the achievements of the Authority’s previous Strategic Plans, amongst which included:

  • Commencement and publication of Minimum Standards SI;
  • Publication of Code of Practice;
  • Transition of licence application portal to PSRALicences.ie;
  • Launch of new PSRA website;
  • Enhanced Engagement Strategy implemented;
  • Review of Continuous Professional Development programme undertaken;

Maeve Hogan, CEO of the PSRA, stated:

“The goals set out in this Plan aim to embed the achievements of the Authority through its ongoing commitment to continuing to operate a comprehensive and modern licensing system and to effectively regulate the property services sector through the promotion of professional standards. A key component to the success of this Plan is the availability of both financial and staffing resources. Staff of the Authority continue to prove their commitment to delivering a professional and high quality service to the property services sector notwithstanding increasing demands. This commitment will be further harnessed as the Authority strives to deliver the goals set out in this Plan.”

The PSRA’s Strategic Plan 2023-2026 is available on the Authority’s website www.psr.ie.